Scenarios

=PART C=
 * > **Scenario 1**

John is a 5’8 male, he is 78 years old and suffers from chronic arthritis in most of his joints. John likes to play shuffle-board and lawn bowling at his country club. John is on his way to the country club to play some shuffle-board and perhaps a round of golf. He is running a bit late and does not want to get out of his car to withdraw the cash he needs. John instead of driving his trusted Ford Crown Victoria is driving his wife’s new Lexus ES350. Being a smaller car, John feels quite constrained while driving it, he does however like the better power steering and the overall quality of the car. ||= || As John pulls up to the ABM he struggles to open the windows as he is not used to the controls, and his arthritis is flaring up quite a bit today. John finally stops the car at the ABM and retrieves his debit card from his wallet. He’s having a really hard time reaching the card slot and placing the card inside of it. On the first attempt he places the card inside incorrectly and promptly has the machine eject it out. On the second attempt John finally gets the card inside and waits for the PIN number prompt. A few seconds later the PIN prompt comes up and John has to extend himself out fully in order to reach the key-pad. The pain from the arthritis is rather debilitating at this point so John has to pull back and stretch out his fingers before entering in his PIN fully. Several minutes later John finally is able to access the menus to withdraw $100 from his chequing account. After the cash comes out of the dispenser John reaches out and retrieves it. After placing it in his wallet, he reaches back to retrieve his debit card and finally pulls away from the ABM.


 * Must have** – The drive through ABM must have all the same features that any other ABM has. This means the ability to withdraw and deposit currency or monetary instruments (i.e. bank drafts, certified cheques, regular cheques, etc.)
 * Should have** – The ABM should have other features that allow the customer to transfer funds from one account to another, pay bills etc.
 * Could have** – The drive through could have provisions for people driving different height vehicles and with various motor skill impairments.
 * Want/would have** – As outlined in the initial proposal, the drive through ABM could have a movable unit that would adjust to the height of the vehicle and make it more convenient for persons with disabilities and impairments.

Max is driving his motorcycle through an ABM late at night. He is an average sized man and has no disabilities. He wants to deposit a cheque from work, and he finds that the drive through ABM is much quicker and more convenient than the ABM inside the bank. Max has no trouble operating the console from his motorcycle; his only concern is for his personal safety and the security of his bank account.
 * Scenario 2**


 * Must have** – The ABM must be fully functional for withdrawals, deposits, and information requests.
 * Should have** – A mirror should be installed on the ABM so that the user is able to see anyone approaching from the rear. The ABM should also be operational 24 hours each day.
 * Could have** – Visible security cameras could be positioned to observe the actions of anyone nearby. This could discourage others from attacking or spying on users, and it could provide evidence of these actions if they do occur.
 * Want/would have** – Ideally, a security team would monitor users as they interact with the ABMs via cameras. They would notify the authorities if any dangerous or otherwise illegal actions have occurred.

Mike is driving his Honda Civic Hatchback. He is in a hurry and needs to withdraw cash, he chooses to use his banks drive through service. He is 5’5 with a medium build. He usually has trouble reaching the machine due to his height and the height of his car. He needs a drive through banking service that accommodates the physical needs of himself and his car.
 * Scenario 3**


 * Must have** – A self adjustable system that would configure itself to the optimal height for his convenience. The system must also extend itself, closer to his vehicle. This would eliminate his need to reach or open the door to access the machine and also present him with an optimal viewing angle for the screen and buttons.
 * Should have** – Manual adjustment control incase the automatic feature fails. All the same features of a traditional drive through banking service.
 * Could have** –
 * Want/would have** – A feature that could be desirable at a later date is a system that would require the user to connect to the machine (cable, card or wireless) and would allow him to navigate the machine by using the touch screen on his car’s GPS. The touch screen would be standardized by the major banks, be secure, and would be available for purchase. This would enable them to conduct all major transactions from the comfort of his car with exception of deposits and withdrawals. This would eliminate many potential issues the user may have with respect to accessibility.

Mary is 43, slightly overweight and 5"2 tall. She doesn't like technology and distances herself from online banking etc. Mary drives a Toyota Land Cruiser; a very big SUV. Mary prefers to drive through to avoid line ups.
 * Scenario 4**

Mary usually stops at the drive through ABM next to her house either on her way out to work/leisure or on her way back home. She incorporates the trips to save time at the bank. Mary is driving into the drive through on her way to pick up her son from school, she is in a hurry. Mary drives up to the ABM and tries to reach for the key pad but can't, her car is too big to be parked immediately next to the curb. Mary tries to maneuvre the car back and adjust it closer to the ABM window but her height and the size of the car aren't allowing her. Mary is forced to unfasted her seat belt, open her door and lean out of her car to reach the window and effectively collect her cash. Essentially, the core of this problem is accessability.

to the driver. The drive-way must be designed in a way that would make it universal and adaptable to any vehicle. Even in a big car, the driver must be able to to park sufficiently close to the window. car is the perfect distance from the ABM window each time. the driver while remaining attached to the ABM.
 * Must have** – the car must fit into the drive way. The ABM has to perform the typical functions; dispense, accept money.
 * Should have** – The drive through must be designed so as to fit a large vehicle without causing inconvenience
 * Could have** – clearly marked and illustrated rubber 'channel' for the left wheel. THis will ensure that the
 * Want/would have** – extendable buttons; by pushing a button, the keypad should come off the window and be able to reach

A young female, five foot tall, wants to withdraw cash from the ABM machine. She drives up to the ATM machine. She suffers no physical disability. She shifts her car gear into parking and then reaches out for her bankcard in the wallet. She takes off her seat belt she fails to keep her balance. She finally takes one step out of the car to reach the machine. The female enters the withdrawal amount and struggles to get back in car without hitting the car door. She withdrawals the amount, settles back into her car and drives off.
 * Scenario 5**


 * Must have** – The ABM must be fully functional for withdrawals, deposits, and information requests as similar as indoor ABM machine.
 * Should have** – All Drive Thru ABM Should have similar layout for vehicles to adjust closely with the Machine.
 * Could have** – The drive through ABM service could accommodate universality for people with different size and ability.
 * Want/would have** – The convenience of using the ABM machine while sitting in your car without struggle to approach the keypad.