PACK+Analysis


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__People:__
Hard to generalize these characteristics since such a wide range of people use it. We will break it down into age groups further in the project and suggest cognitive characteristics of those.
 * Cognitive characteristics:**

Roughly, the minimum requirement for our user is to a) possess a drivers license/car b) have a bank account.
 * Physical characteristics:**

With relation to this particular interaction (withdrawing money from drive through ABMs) the two biggest criteria's are speed and ease. I.e: the ideal drive through ABM will be quick and easy to use. The easier and faster; the better.
 * What motivates, pleases and engages - affect:**

**Experience & expectations:** Most drive through ABM users have some experience with using ABMs in general. It is unlikely that a person who has never used a regular ABM will use a drive through one.

**Language** **:** The focus of this project will be Canada and hence it is fair to assume that all users will possess at least a basic understanding of French or English. || ||

Impossible to predict.
 * Culture:**

**Special needs:** People with disabilities, exceptionally short people and old people will have difficulty using the system.

Like a website, drive through ABMs are definitely used by heterogeneous user groups.
 * Homogenous vs heterogeneous user groups:**

Due to extremely varied target audience for ABMs (in essence all adults qualify to be likely to use one at at least one point in their life) it is hard to be specific regarding the 'People' category. During the further stages of the project we will break down the people using this system by age, nationality and general background. After breaking down the entire 'market' share we will be able to talk more specifically about the various characteristics of the different categories.
 * Summary:**

__ Activities: __
Take out money, deposit money, transfer between accounts, pay bills, account inquiries (balance, transaction history)
 * Goals, tasks and actions:**

Frequent tasks should be easy to do; infrequent tasks should be easy to learn or remember regular, frequent use; actual usage varies by user (once, many times daily; weekly
 * Regular or unusual, weekly? Yearly?:**

Well defined tasks. People usually use for a specific purpose.
 * Well-defined or vague:**

User may need to 'find their place' again Interaction with the machine is interrupted although user does not need to find their place as all transactions begin from the same place
 * Continuous or interrupted:**

Same as number 1.
 * Current task practices:**

All interaction is individual with the exception of the machine interacting with the banks database.
 * Individual vs co-operative work:**

Serial tasks.
 * Multi-tasking vs serial tasks:**

Active.
 * Passive vs active:**

The quality of the system would be the most important aspect. The quantity of interactions would remain the same as with current systems.
 * Quality vs quantity trade-off:**

Data input requirements will remain the same. Users will insert card, input pin number, will be able to interact with their account (eg. Deposit, withdrawal, balance inquiries and money transfers).
 * Data input requirements:**

Peaks and troughs of working, need for fast response as this applies to a drive through service, the length of time spent performing the task will be relatively short between 1-3 minutes.
 * Length of time on tasks:**

Presentation of error messages, how to deal with them, how the system accommodates them, significance of errors, safety critical errors Error messages would be similar to existing ones in the machines. There would be extra messages that have to do with the inability for the machine to position itself for the user.
 * Coping with errors:**

__Context:__
The drive through ABM machines are located outside to allow drivers to do their banking conveniently from the comfort of their automobile. The current drive through ABM technology is not very user friendly. As cars come in different sizes higher or lower, drivers of those cars may have difficulty reaching the key pad or seeing the screen. The proposed system would calibrate itself to every user positioning itself for optimum placement. Sensors will analyze the car, location of the window and user and position itself at the optimum height and placement for the users convenience. The keypad and screen will move right up to the window so the user does not have to reach, improving convenience and user safety. No additional training will be required to use the machine as it will function exactly the same as conventional drive through machines. The user would be able to use the machine regardless of weather or physical constraints. The design will cater to a wider range of the population and encourage more users to make use of drive throughs more often. This includes users of different sizes and disabilities. The users will no longer have to struggle with the machine, get out of the car or reposition the car inorder to reach the machine. With the drive through ABM machines available to the public presently are not user friendly. Cars with different sizes pass through the driveway where users struggles to reach the keypad. The ABM machine can be located outside in the cold, sunny or noisy environment. Various sensors located in the drive through will analyze the vehicle size to present the user with a keypad position. Keypad will enable users to do their banking within their reach. The user does not require any training to operate the machine. The machine will automatically detect size and space available to assist the user. Users can use the machine at any time of the day. This design will be inclusive to most population and encourage them to perform drive through transactions. It will also include individuals with different sizes and abilites. User no longer has to struggle and get out of the car to use the machine.

__Technologies__
Drive through ABMs currently use a standardized system. The internal components are primarily responsible for checking the denominations and ensuring that the right amount of cash is dispensed at the end of the transaction. Another component is responsible for tagging the deposit envelopes. The obvious part being the card-reader and the keypad/display area that actually provides feedback to the user. In the proposed re-design, there would be several more technologies involved. Precision robotics and or simple pneumatic systems that would allow the ABM unit to reposition itself where necessary. These would be simple computer controlled and sensor driven mechanisms that would provide precise placement of the unit. The cost of pneumatics and even robotics has been steadily dropping, thereby making the addition of such technology less costly than in the past. Simple infrared or sonar type sensors would precisely detect the units distance from the nearest solid object, whether it is the car exterior or the driver’s hand that is resting on the window sill. Another implementation could be a multi-touch tactile feedback screen once the technology reaches a more advanced level. This would allow the implementation of more features (such as improved security) as well as quicker selection of desired options.